Terms & Conditions


    Please read the terms and conditions carefully before placing an order. When placing an order at Isokon Plus you are accepting all of the following terms and conditions. If the following terms and conditions are unclear or you do not agree with all of the following terms and conditions, please contact us at 0208 5333 933 or ply@isokonplus.com before placing an order. The following terms and conditions are subject to amendment.

    We have three different bands of delivery charges in Mainland UK based on the size of the item and their value.  
    The three bands are:
    Standard delivery £15.00
    Medium delivery £20.00
    P.O.A for larger items

    Some items will need extra care when being delivered and we will need to find the best means of delivering your item to you when you order.  For this reason some delivery charges are Price on Application (P.O.A) so that we can assess each order on a case by case basis.  Please call us on 0208 5333933 or email on ply@isokonplus.com if you want to discuss your requirements before you place an order.

    All items outside of Mainland UK will be Price on Application.


    Once an order is placed, a confirmation email will be sent to the email address you provided on your order. If your email address was inputted correctly, and you have not received a confirmation email, it is likely that the email was sorted to your junk mail or spam folder. If you find no confirmation email in your inbox, junk mail or spam folder, it is likely that an error has occurred, and we would advise you to contact us immediately to confirm your order. We can be contacted at 0208 5333 933 or ply@isokonplus.com.

    Please read your email confirmation very carefully to ensure that each item you ordered has the correct finish, colour, size and quantity. Please contact us immediately if you find any errors or if the information is unclear. Isokon Plus is not responsible for “made to order items” that are ordered incorrectly. Please only order if you are certain about the specifications for the item you are ordering. If you need assistance or have any questions about any products online before you purchase please contact us at 0208 5333 933 or ply@isokonplus.com.

    We reserve the right to not accept any order. If we do not accept your order, we will contact you immediately and refund the full amount of the order back to the card used to make original purchase.

    When we accept an order, a second confirmation email will be sent with estimated lead time, which is based on stock availability, estimated manufacturing time and estimated delivery time of items.

    Once your item becomes available, we will notify you once your items have been dispatched or we will contact you to arrange a delivery time.

    We always strive to deliver all items on time and work with our customers to find solutions for any delayed orders.

    It is important to note that the estimated lead time given is NOT guaranteed. Isokon Plus does not accept any liability for any losses caused by delays. Cancellation of “made to order items” cannot be refunded due to any length of delay, if production of the item has already begun. Any foreseeable delays are communicated to our customers after information like this becomes available.


    If an error in pricing occurs we will contact you immediately and you will have the option of either paying the correct price or cancelling the order. We are not obligated to offer any order at an incorrect price. If you decide to cancel your order, the total amount of the order will be refunded to the card used to pay for the original order.

    Please be advised that the price of our items can change without notice. If there is a change in price to your item after you have placed your order, this will never affect the price of your original order. Sale prices can only be offered when an order is made during a sale period.


    When viewing images please be aware that all finishes, colours and sizes shown online may not be of the perfect likeness of the items in reality due to the constraints of technology. We always make every attempt to match the true likeness of all finishes, colours and sizes with what you see online, however there are other factors outside of our control that can alter the finishes, colours and sizes you see online. Please only order if you are fully confident of the finishes, colours and sizes you are choosing. If you need help, please contact us or request a sample.

    Product packaging may vary from what is displayed online.

    Because our pieces are made from wood the finish can not be guaranteed to be the same as seen online. We take every care to select the best quality wood and finishes but all finished items are unique due to the nature of the material. Items that are handmade will always have slight variances, which we feel makes each item special.

    We have the highest standards when producing specified finishes, however items that are ordered at different times are not guaranteed to match perfectly, as there are factors outside of our control that can create slight differences in finish, colour and size.


    “Made to order items” are defined as items that are ordered to customer’s specifications and put into production as per these specifications.

    All "Made to order items" are clearly labelled as such on the corresponding product page in the delivery section and in the "shopping bag".

    Examples of made to order items are, but not inclusive to, Home Dining Tables made to non-standard sizes and products in different finishes to those advertised.

    Once production has begun, “Made to order items” cannot be refunded, modified or exchanged. If you want to make any changes to your “Made to order item” at any point you MUST contact us as soon as possible and given the stage of the production we will do our best to proceed with your request. Given the nature of the request, if an additional charge is required, it is required of the customer to pay this charge immediately.

    It is the customer’s responsibility to be fully aware of the finishes, colours and sizes they are specifying. It is also the customer’s responsibility to check our confirmation email to ensure that all products have been ordered correctly. Please also note you must read the information of the order in words, as any images shown online or in an email are never a confirmation of the correct items ordered. If you are not sure please always contact us.


    Please always inspect your goods when they arrive, especially if they are a gift. Any damage must be reported to us by email or by phone within 7 days of receipt to make a claim. We require your order number, a description of the damage and photos of the damage. Within the UK, if a claim is accepted, we will arrange an exchange for a new item. Within the UK, “made to order items” that are truly defective or truly damaged on arrival will be reordered and redelivered within the regular estimated lead time, given the safe return of the damaged unit.

    If an order was delivered outside of the UK the cost of returning damaged items is the responsibility of the customer. If the items are large and/or fragile, Isokon Plus may require that a specialised delivery service is used for delivery and the cost will be the responsibility of the customer.

    Isokon Plus is not responsible for items that have been brought to a different country from where they were originally delivered. We will only accept claims if the damaged item is in the same country where the damaged item were originally delivered.

    If your product becomes defective after 7 days, please contact us with proof of purchase, photos and as much information available. If you are looking for your proof of purchase, please check your email.


    Welcome to the website of Isokonplus.com (hereinafter referred to as “Isokon Plus”). Users are requested to read these terms and conditions carefully before using this website (hereinafter referred to as the "Website"). This Website may be used only for information. Any use of this website and downloading of Materials herein shall constitute agreement by the User to comply with the currently applicable terms and conditions of use. If you do not accept these terms and conditions, then use of this website and downloading of Materials herein is prohibited. Use of this website constitutes acceptance of these terms and conditions. Isokon Plus hereby grants to the User a limited right to use and examine this website and the Materials contained therein. Isokon Plus hereby grants to the User the right to examine and download information contained in the website (herein referred to as "Material") only for personal and non-commercial use. This granting of rights of use shall not constitute assignment of title to the Material or copies thereof. The User must discharge Isokon Plus and all companies belonging to the same group as Isokon Plus at the time in question, together with all of the clerical staff, managers and representatives thereof, from liability for all claims arising from use of this website by the User.


    The copyright in this website and in all of the Material contained therein is protected under international copyright laws and copyright conventions. The User shall be required to comply globally with all copyright laws when using this website, and to prevent unauthorised copying of the Material. All intellectual property rights pertaining to the website (including copyright, registered and unregistered trade mark and design rights, patents, domain names, commercial secrets and database rights) shall be retained by Isokon Plus or by its partners. All goodwill arising from the use of intellectual property rights belonging to Isokon Plus shall belong wholly to Isokon Plus. Isokon Plus grants the User no direct or indirect rights to any intellectual property rights.


    Isokon Plus may include in this website links to websites maintained by other parties. Use of links of this kind transfers the User away from this website. Isokon Plus neither supervises nor checks the content of external websites, nor shall Isokon Plus be liable for the validity, reliability or data security of external websites. The User is advised to examine the terms and conditions of use and the user instructions of linked websites with care before using the said websites. The User shall use the linked websites entirely at the User's own risk. The links shall, as such, constitute no indication of title to the linked website, nor to any support of Isokon Plus for the said website or of its approval for materials therein; nor that Isokon Plus is entitled to use any trade mark, trade names or copyrighted material that may be viewed through the said links; nor that the proprietor of a linked website is entitled to use any trade marks, trade names, domain names or copyrighted materials of Isokon Plus or of its associated companies or subsidiaries.


    Written approval must be secured from Isokon Plus for all links to this website, unless the link meets the following conditions: (i) the link consists solely of the plain typeface URL www.isokonplus.com and includes no trade mark of Isokon Plus or the word Isokon Plus as such or in logo form; (ii) the link refers directly to the home page at www.Isokon Plus.com and to no subordinate page of the said website; (iii) when following the link, the linked Isokon Plus website opens in an independent new browser window and not in a frame of the linking website; (iv) the appearance, placement and other features of the link do not create an erroneous impression that the linking party or its operations and products are associated with Isokon Plus operations or are sponsored by Isokon Plus; (v) the link has no detrimental effect on the reputation and trade marks of Isokon Plus or of companies belonging to the same group as Isokon Plus at the time in question. Isokon Plus reserves the right to withdraw its consent to a link at any time according to its own unfettered discretion, and also to prohibit any link meeting the foregoing conditions that, in Isokon Plus estimation, has been placed in an unsuitable setting and could harm the high level of goodwill that is associated with Isokon Plus or cause damage to Isokon Plus.


    Isokon Plus reserves the right to amend and modify these terms and conditions of use, and to add or remove any part of these terms and conditions of use, in whole or in part, at any time, as Isokon Plus sees fit in its own unfettered discretion. All amendments to these terms and conditions of use shall take effect when they have been announced on the website. Any use of the website following amendment to the terms and conditions of use shall constitute acceptance of the said amendment. Isokon Plus shall be entitled, at any time and without notice, to modify all parts of this website; to rectify defects and deficiencies therein; to effect other alterations to this website, to the Material and to the products, programs, services and prices described on the website; and to remove elements of the website from use, including website functions. Isokon Plus shall also have the right, without notice and without liability for compensation, to restrict the use of certain functions and services, or use of website in whole or in part. For a justified reason, Isokon Plus shall be entitled at any time to terminate all rights of use that it has granted.


    Isokon Plus shall use its best endeavours to ensure that the website and the services contained therein remain in use continuously and without disruption. Isokon Plus shall not, however, be liable for ensuring that the service operates in a manner that is uninterrupted, timely and free of error. Every effort has been taken to ensure the accuracy of the information in the website. Isokon Plus shall nevertheless not be liable for the accuracy of this content. The Material may contain inaccuracies and typographical errors. Isokon Plus offers no guarantee as to the accuracy or completeness of the Material, nor of the reliability of any advice, opinion, statement, or other information that appears on the website or that may be shared through the website. Any use of such opinions, advice, statements or information and reliance upon them shall take place at the User's own risk, and the User is advised to seek the assistance of an expert for advice appropriate to the User's individual situation. All content is offered as is. The website and the information contained therein will be modified from time to time. Isokon Plus offers no guarantees and accepts no liability, including guarantees and liabilities in respect of commercial utility, suitability for any particular purpose or non-infringement of rights, or guarantees concerning the functioning of this website or of its content. Isokon Plus shall not be liable for the provision and accuracy of product and sales information outside of this website. Isokon Plus offers no guarantees as to the protection of this website. All of the information contained in this website is provided on an "as is" basis, with no guarantee of any kind. The User hereby accepts that Isokon Plus cannot guarantee the data security of any information submitted through this website. Isokon Plus offer no guarantee that this website, the web servers that maintain this website, or electronic communications sent by Isokon Plus are free from viruses or other harmful elements. The User hereby accepts that Isokon Plus shall not be liable for materials or information that are sent or received by the User, or that are not sent or received by the User. Isokon Plus shall not be liable for any direct, indirect, immediate or consequential damage or special damage, or for such damage based on tort liability (including damage arising from loss of business, contract, product or information or from interruption of business operations), arising from use of this website or of the contents thereof, or from prevention of the said use, or from these terms and conditions, regardless of whether the said damage is based on an agreement, infringement of rights, recklessness or other grounds, and even if Isokon Plus was forewarned of the possibility of such damage. Isokon Plus shall likewise not be liable for any errors, inaccuracies, deficiencies or other defects, delays or lack of correctness of the information contained in this website.


    These terms and conditions of use shall be governed by the law of the United Kingdom. Notifications concerning copyright and trade marks Copyright to the content of the website is owned by Isokon Plus or by its partners. All rights reserved.



 When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

    SECTION 2 - CONSENT How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at ply@isokonplus.com or mailing us at: Isokon Plus 49 White Post Lane London London UK E9 5EN


 We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


 Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.


    If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.



 To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


 Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

    _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

    _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

    _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

    _secure_session_id, unique token, sessional

 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


 By using this site, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


 We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at ply@isokonplus.com or by mail at Isokon Plus

 [Re: Privacy Compliance Officer] 

[49 White Post Lane London London UK E9 5EN]


  • Returns

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
    Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    Additional non-returnable items:
    Gift cards
    Downloadable software products
    Some health and personal care items

    To complete your return, we require a receipt or proof of purchase.

    There are certain situations where only partial refunds are granted: (if applicable)
    Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    Any item that is returned more than 30 days after delivery

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at ply@isokonplus.com.

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ply@isokonplus.com and send your item to: 49 White Post Lane London London UK E9 5EN.

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    To return your product, you should mail your product to: Isokon Plus, Unit 5 Queens Yard, 49 White Post Lane London London UK E9 5EN.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over £50 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.